Tue 16 Mar 2010
False Familiarity
Posted by pseudo under food
[19] Comments
The other day, I met a friend for dinner at a favorite restaurant in the city. It’s a popular place, so we went at 7 o’clock on a weekday- hardly prime time. The restaurant was bustling, but not slammed, in nice contrast to a few Saturdays ago, when I tried to go there with Sara and was told (at 9:30 pm!) that there would be a TWO HOUR wait. Yipes.
My friend and I sat down and were chatting as we looked at the menu, when all of a sudden I felt a hand rest on my back, between my shoulder blades.
I looked up and saw our waiter. “Ladies! Great to see you, I’ll be back in a second to tell you about my favorites.”
You might think from this that my friend and I are regulars at this restaurant, or that we knew this waiter. Nein.
We peruse the cocktail menu. A minute later, there’s a hand resting on my shoulder again.
“Well, what have we decided for drinkies?”
Drinkies?
It continued like this throughout the meal, as he read us the specials “people either love or hate beets but I love them like crazy and the beet salad is just the PERFECT little salad!”) when he brought out our food (”now, this is a rich burger, you might want to cut it in half and save half for lunch tomorrow so you don’t overdo it!”) and when we ordered dessert (”two desserts? My kind of ladies!”) And each and every time he came by the table, he placed his hand on my back or my shoulder. Every time.
Now look, I’ve waited tables. A lot. I know that as a server part of the job is to figure out a way to connect with your tables, make them feel well-served. This can be a challenge- people’s preferences for restaurant service are esoteric. Where one person wants to hear the waiter’s favorites, another person thinks that’s inexcusable- why should what I order have anything to do with what you like, peon? Where one person likes jokey banter with the server, another wants the server to be pretty much invisible so the table is free to conduct conversations undisturbed. It’s a balancing act, I get it.
But when they say that you should “touch your tables” regularly to make sure everything’s going well with the meal, I’m pretty sure they don’t mean that literally. I walked out of there feeling like I’d been on a bad first date.
(Apparently science doesn’t agree with me: this study indicates that people tip better when the server touches them slightly. I can’t be alone in this though, can I? Would you all like your restaurant meal with a side of stranger back rub?)




